Refund policy

At LKR, we want you to shop with confidence. We accept returns for both defective and non-defective products and accept exchanges for eligible items.

If you are not completely satisfied with your purchase, please review the following Return & Refund Policy before submitting a return request.

Return Eligibility

LKR accepts eligible returns within 30 days from the date your order is delivered.

To qualify for a return, the item must meet all of the following requirements:

  • The item must be new, unused, unworn, and unwashed;
  • The item must remain in its original condition;
  • All original tags must remain attached;
  • Original packaging should be included whenever reasonably possible;
  • The item must be free from stains, odors, damage, alterations, or other signs of use or wear.

Customers may try on apparel for sizing purposes, provided that the item remains in new, unused, and resalable condition.

Items that do not meet these return requirements may be refused.

Return Window

Return requests must be submitted within 30 days of delivery.

Returns requested after the 30-day return period may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that are no longer in new and unused condition;
  • Items that have been worn, washed, altered, damaged, stained, or otherwise used after delivery;
  • Items returned after the 30-day return period;
  • Items returned without prior return authorization;
  • Gift cards;
  • Items clearly marked as Final Sale on the product page at the time of purchase.

If an item is not eligible for return, this will be clearly communicated where applicable before purchase.

How to Start a Return

Before sending any product back, please contact our Customer Support team to request return authorization.

When contacting us, please provide:

  • Your order number;
  • The email address used to place the order;
  • The item or items you wish to return;
  • The reason for the return;
  • Photos of the item if the product is damaged, defective, or incorrect.

After your request has been reviewed and approved, our Customer Support team will provide you with return instructions and the appropriate return address.

Please do not send products back without receiving return authorization and return instructions from us first.

Unauthorized returns may not be accepted or processed.

Return Method

All approved returns must be returned by mail.

Please follow the return instructions provided by our Customer Support team after your return request has been approved.

Return Shipping Costs

For returns due to customer preference, including:

  • Change of mind;
  • Incorrect size selection;
  • Preference for another color or style;
  • Other non-defective reasons;

the customer is responsible for arranging and paying the return shipping cost.

If the return is caused by an error on our part, including:

  • Receiving an incorrect item;
  • Receiving a damaged item;
  • Receiving a defective item;

LKR will cover the applicable return shipping cost.

We recommend using a trackable shipping method when returning an item. LKR is not responsible for return packages that are lost in transit when the return shipment was arranged by the customer.

Restocking Fees

LKR does not charge any restocking fees for approved returns.

Restocking fee: $0.

Refunds

Once your returned item has been received, it will be inspected to confirm that it meets the eligibility requirements described in this policy.

We will notify you after the inspection has been completed.

If your return is approved:

  • The refund will be issued to your original payment method;
  • Approved refunds will be processed within 7 business days after the returned item has been received, inspected, and approved.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

The exact posting time depends on your financial institution or payment provider and is outside our control.

Original Shipping Charges

Original shipping charges are generally non-refundable for returns due to customer preference.

If the return is caused by an error made by LKR, such as receiving an incorrect, damaged, or defective item, any applicable original shipping charges may also be refunded.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery so that we can review the issue promptly.

Please provide:

  • Your order number;
  • A description of the issue;
  • Clear photographs of the product;
  • Photographs of the packaging when applicable.

After reviewing the information, we will provide an appropriate resolution.

For approved claims involving an incorrect, damaged, or defective item, LKR will cover the applicable return shipping cost.

The 7-day notification period in this section applies specifically to damaged, defective, or incorrect item claims. It does not replace the general 30-day return period available for other eligible returns.

Exchanges

LKR accepts exchanges for eligible products.

If you would like to exchange an item for a different size, color, or style, please contact our Customer Support team before returning the item.

Exchange requests must:

  • Be submitted within 30 days of delivery;
  • Meet the same product-condition requirements as returns;
  • Be approved by our Customer Support team before the product is sent back.

Exchange availability depends on current product inventory.

If the requested replacement item is unavailable, we may offer a refund according to this Return & Refund Policy.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

However, we cannot guarantee that an order can be canceled once fulfillment or shipping has begun.

If the order can no longer be canceled, you may request an eligible return after receiving it in accordance with this policy.

Refund Method

All approved refunds are issued to the same payment method originally used to complete the purchase.

We do not normally issue refunds to a different card, bank account, or payment method.

Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return, refund, exchange, damaged product, or incorrect order, please contact us:

LKR

Phone:
+1 786-245-7316

Email:
info@lkrbao.com

Address:
5161 Collins Ave
Miami Beach, FL 33140
United States

Please contact us before mailing any return. The appropriate return address and return instructions will be provided after your return request is approved.

Thank you for choosing LKR.

We are committed to providing a clear, fair, and transparent return and refund process for our customers.