Refund policy

Return & Refund Policy

At LKR, we want our customers to shop with confidence.

We accept eligible returns for both defective and non-defective products and offer exchanges in accordance with the conditions described below.

Please review this Return & Refund Policy before submitting a return or exchange request.

Return Window

Customers may request an eligible return or exchange within 30 days from the date of delivery.

The return period begins on the date the order is delivered.

Requests submitted after the 30-day return period may not qualify for a standard return, except where applicable consumer protection laws require otherwise.

Return Eligibility

For standard non-defective returns, products must be in new, unused condition.

Eligible products must:

  • Be unworn and unwashed

  • Be unused and unaltered

  • Remain in their original condition

  • Have original tags attached, where applicable

  • Include original accessories and components

  • Include original packaging whenever reasonably possible

  • Be free from customer-caused damage, stains, odors, and excessive wear

Apparel may be carefully tried on for sizing purposes, provided it remains in new, unused condition.

These standard condition requirements do not prevent customers from reporting products that arrived damaged, defective, or incorrect.

Non-Returnable Items

The following products are generally not eligible for standard non-defective returns:

  • Products damaged through customer misuse

  • Products that have been worn, washed, or altered

  • Products missing required original components

  • Gift cards

  • Items clearly marked Final Sale before purchase

  • Products returned outside the applicable return period

These exclusions do not limit mandatory consumer rights relating to defective, damaged, or incorrectly supplied products.

Defective and Non-Defective Returns

LKR accepts eligible returns for defective and non-defective products.

Non-defective returns may include changes of mind, incorrect size selection, or personal preference.

For products that arrive damaged, defective, or incorrect, our Customer Support team will review the issue and assist with an appropriate resolution.

How to Request a Return

Before mailing a product back, please contact our Customer Support team.

Email: info@lkrbao.com

Phone: +1 (786) 245-7316

Please provide:

  • Your order number

  • Your full name

  • Email address used during checkout

  • Products you would like to return

  • Reason for the return

  • Photographs if the product is damaged, defective, or incorrect

After reviewing your request, we will provide the applicable return instructions.

Return Method and Address

Return Method: By Mail

Approved returns must be sent to the designated return processing location.

Return Mailing Address:

[INSERT VERIFIED RETURN MAILING ADDRESS BEFORE PUBLISHING]

Please contact Customer Support before sending your return so that we can confirm the correct return destination and applicable shipping instructions.

Our business contact address should not be treated as the return mailing address unless specifically designated for that purpose.

We recommend using a tracked shipping service.

Return Shipping Costs

Non-Defective Returns

For returns due to personal preference, a change of mind, or incorrect customer selection, the customer is responsible for return shipping costs.

The cost depends on the shipping carrier, package weight, dimensions, and return destination.

Defective, Damaged, or Incorrect Products

When a product arrives defective, damaged, or incorrect due to an error attributable to LKR, we will cover the necessary return shipping costs.

Where a physical return is required, we will provide a prepaid shipping label or arrange reimbursement of reasonable return shipping charges according to the instructions provided by Customer Support.

Customers should contact us before purchasing return shipping for these cases.

Restocking Fee

Restocking Fee: $0

LKR does not charge a restocking fee for approved returns.

Exchanges

Eligible exchanges may be requested within 30 days of delivery.

Non-defective products submitted for exchange must meet the standard new-condition requirements.

Exchanges may include an available alternative size, color, or product variation.

Exchange availability depends on current inventory.

If the requested replacement is unavailable, customers may request another available option or an eligible refund.

Return shipping for standard non-defective exchanges is the customer's responsibility.

Shipping necessary to correct a confirmed defect, damage, or fulfillment error attributable to LKR will be covered by LKR.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible within the applicable return period.

Please include:

  • Order number

  • Description of the issue

  • Clear product photographs, when available

  • Photographs of the packaging, when relevant

We will review the reported issue and assist with an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, exchange, or refund.

Standard unused-condition requirements will not be applied in a way that prevents customers from reporting defects or damage present upon delivery.

Return Inspection

After your return reaches the designated return location, we will inspect the product to determine whether the applicable return conditions have been met.

For standard non-defective returns, the inspection may include product condition, original tags, packaging, accessories, and signs of use.

For defective, damaged, or incorrect products, we will consider the reported issue and supporting information.

Customers will be notified of the outcome of their return request.

Refund Processing

Approved refunds are processed within 7 business days after the returned item has been received, inspected, and approved.

If a refund is approved without requiring a physical return, it will be processed within 7 business days after the resolution is confirmed.

Refunds are issued to the original payment method whenever possible.

After we submit the refund, the bank, card issuer, or payment provider may require additional time for the funds to appear.

The additional posting time is determined by the applicable payment provider.

Refund Amount

Approved refunds for non-defective products generally include the amount paid for eligible returned items after applicable discounts.

Original shipping charges and customer-paid return shipping costs are generally non-refundable for standard non-defective returns.

For confirmed defective, damaged, or incorrect products caused by an error attributable to LKR, applicable shipping charges will be handled in accordance with consumer protection laws and the resolution provided.

No restocking fee will be deducted.

Order Cancellations

To request an order cancellation, contact us as soon as possible.

We will make reasonable efforts to assist before fulfillment or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Eligible products may be returned after delivery according to this policy.

Missing or Delayed Refunds

If you have not received an approved refund within the expected timeframe, please contact our Customer Support team.

Please provide your order number and relevant refund details.

We will review the available transaction information and assist with the next steps.

Consumer Rights

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded under applicable consumer protection laws.

Contact Us

LKR

Email: info@lkrbao.com

Phone: +1 (786) 245-7316

Business Address:

5161 Collins Ave

Miami Beach, FL 33140

United States

Website: https://www.lkrbao.com/

Thank you for shopping with LKR. We are committed to providing clear return conditions and transparent refund procedures.