Shipping policy

At LKR, we are committed to providing reliable, transparent, and efficient shipping services for our customers.

This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking information, address requirements, and how we handle shipping-related issues.

Order Processing Time

Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Order processing may include:

  • Payment verification;
  • Order preparation;
  • Product inspection;
  • Packaging and shipment preparation.

During peak shopping periods, holidays, or promotional events, processing times may occasionally be extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing time is separate from shipping transit time.

Shipping Time

After your order has been processed and handed over to the carrier, the estimated shipping timeframe is:

Standard Shipping

Transit Time:
6–9 business days

Estimated Total Delivery Time:
7–12 business days

The total estimated delivery time includes both:

  • 1–3 business days for order processing; and
  • 6–9 business days for shipping transit.

Business days are Monday through Friday and do not include weekends or public holidays.

Delivery estimates are provided for reference and are not guaranteed delivery dates.

Actual delivery times may vary due to circumstances such as:

  • Delivery destination;
  • Carrier operations;
  • Severe weather;
  • Public holidays;
  • High shipping volumes;
  • Transportation disruptions;
  • Other circumstances outside our reasonable control.

Shipping Costs

Shipping costs, when applicable, are shown during checkout before you complete your purchase.

Shipping charges may depend on:

  • Delivery destination;
  • Selected shipping method;
  • Order size or package details;
  • Available shipping promotions.

LKR may offer free shipping or other shipping promotions from time to time.

Any applicable shipping charges or promotions will be clearly displayed at checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number or tracking information.

Please allow up to 48 hours after shipment for tracking information to become active.

Carrier tracking systems may occasionally require additional time to update.

You can use the tracking information provided in your shipping confirmation email to monitor the progress of your shipment.

If your tracking information has not updated for an extended period, please contact our Customer Support team for assistance.

Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before completing checkout, please carefully review:

  • Full name;
  • Street address;
  • Apartment, suite, or unit number, if applicable;
  • City;
  • State;
  • ZIP code;
  • Contact information.

Incorrect or incomplete shipping information may result in delays, unsuccessful delivery attempts, or returned packages.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist with address changes before the order is shipped. However, we cannot guarantee that an address can be changed once the order has entered processing or has been handed over to the carrier.

Delayed Deliveries

Occasional delivery delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather;
  • Carrier transportation delays;
  • High shipping volumes;
  • Public holidays;
  • Unexpected logistical disruptions.

If your order is significantly delayed, please contact our Customer Support team.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us as soon as possible.

Please provide:

  • Your order number;
  • The email address used for the order;
  • Available tracking information;
  • A brief description of the issue.

We will review the shipment information and, when appropriate, contact the carrier to investigate the package.

If the carrier confirms that a shipment was lost in transit, we will work with you to provide an appropriate resolution.

Packages Marked as Delivered

If the carrier marks your package as delivered but you cannot locate it, please:

  • Check around the delivery location;
  • Check with household members or neighbors;
  • Review the carrier's tracking information;
  • Allow a short period of time in case the carrier's delivery scan was updated before the package was physically delivered.

If you still cannot locate the package, please contact our Customer Support team.

We will review the available information and assist you with the next steps.

A carrier delivery scan does not prevent you from contacting us if you believe there is a delivery problem.

Damaged Packages or Items

If your package or item arrives damaged, please contact our Customer Support team as soon as possible.

When contacting us, please provide:

  • Your order number;
  • A description of the damage;
  • Clear photographs of the affected product;
  • Photographs of the shipping package when applicable.

Our team will review your request and provide an appropriate resolution.

For damaged, defective, or incorrect items, please also refer to our Return & Refund Policy.

Incorrect Items

If you receive a product that is different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number;
  • A description of the incorrect item;
  • Clear photographs of the item received.

Once we review the information, we will assist you with the appropriate resolution.

If the return is required because LKR sent an incorrect item, the applicable return shipping cost will be covered by LKR in accordance with our Return & Refund Policy.

Returned or Undeliverable Packages

A package may be returned to us if:

  • The shipping address is incorrect or incomplete;
  • Delivery was repeatedly unsuccessful;
  • The package was refused;
  • The carrier was unable to complete delivery.

If your order is returned to us as undeliverable, please contact our Customer Support team.

We will review the circumstances and provide available options.

Additional shipping charges may apply when a package must be shipped again due to an incorrect or incomplete address provided by the customer.

Order Changes and Cancellations

If you need to update or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before fulfillment begins.

However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

If an order has already been shipped, eligible products may be returned after delivery in accordance with our Return & Refund Policy.

Contact Us

If you have questions about shipping, tracking, delivery, or your order status, please contact our Customer Support team:

LKR

Phone:
+1 786-245-7316

Email:
info@lkrbao.com

Address:
5161 Collins Ave
Miami Beach, FL 33140
United States

Thank you for choosing LKR.

We are committed to providing clear shipping information and a dependable shopping experience from checkout through delivery.